Refund policy

14-Day Return and Refund Policy

We want you to be happy with your Jewelry by Bretta purchase. You may request a return or exchange within 14 days after receiving your order.

To begin a return or exchange, email bretta@jewelrybybretta.com with your order number and the items you wish to return. Items must be unused, unworn, in their original condition, and in their original packaging.

Customers are responsible for return shipping costs. Original shipping charges are nonrefundable. A 5% restocking fee may be deducted from the refund. We recommend using a trackable shipping service.

Damaged, Defective, or Incorrect Items

Please contact us within 14 days of delivery if an item arrives damaged or defective, or if you receive the wrong item. We will work with you to provide an appropriate replacement or refund.

Refund Processing

After your return is received and inspected, approved refunds will be issued to the original payment method. Please allow up to 10 business days for processing. Your bank or card issuer may require additional time to post the refund.

Order Cancellations

To request a cancellation or correct an order or shipping address, contact us within 12 hours of purchase. We cannot guarantee changes after an order begins processing.

Questions? Email bretta@jewelrybybretta.com or call 269-223-2332.